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Likes
Titel/Auteur
Status
Reacties
Activiteit
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
3 aug 2015
Collecting Feedback
0
67
Group Custom Reports
David Jones
17 jul 2015
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
15 jul 2015
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
10 jul 2015
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
6 jul 2015
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
Andreas
6 jul 2015
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
30 jun 2015
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
29 jun 2015
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
18 jun 2015
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
16 jun 2015
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
9 jun 2015
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
9 jun 2015
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
9 jun 2015
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
9 jun 2015
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
9 jun 2015
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
5 jun 2015
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
3 jun 2015
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
3 jun 2015
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
1 jun 2015
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
1 jun 2015
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
29 mei 2015
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
21 mei 2015
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
19 mei 2015
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
19 mei 2015
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
18 mei 2015
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
8 apr 2015
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
2 apr 2015
Collecting Feedback
2
59
Department separation
Clint Broadhead
25 mrt 2015
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
16 mrt 2015
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
10 mrt 2015
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
10 mrt 2015
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
9 mrt 2015
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
9 mrt 2015
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
4 mrt 2015
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
28 feb 2015
Collecting Feedback
1
140
System wide holiday & working hours definition
Ralph
23 feb 2015
Collecting Feedback
3
56
Mailchimp Integration
Codrin Mitin
25 jan 2015
Under Review
0
60
Allow for “Internal Only Tickets”
Anoniem
15 jan 2015
Collecting Feedback
3
81
Create an OR function for custom filters
Anoniem
15 jan 2015
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Anoniem
15 jan 2015
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
12 jan 2015
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
26 dec 2014
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
18 dec 2014
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
17 dec 2014
Collecting Feedback
0
45
Department ticket bubble color
Kenneth
13 nov 2014
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
6 nov 2014
Planning
3
37
Better management of the categories
Geraldine Menard
5 nov 2014
Collecting Feedback
2
58
Admin able to sign agents out of chat
Lu Parente
31 okt 2014
Under Review
1
36
Insert KB article link/content into a new ticket
Lu Parente
31 okt 2014
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Timo Heil
29 okt 2014
Collecting Feedback
0