Search Labels - Deskpro Support
Choose Team Notifications
More in-depth control over team notifications, so you can choose which of your teams you wish to rec...
Order in Permission Groups
Can you do an A-Z ordering in permission groups, same as done in Teams? Better would be if the orde...
Enabling permissions on macros for Teams
Ability for macros to be restricted for teams rather than just everyone or individual agents.
@mention a team
Is it possible to @mention a team in a note? Example we have two people in the finance team. So fa...
Enable team sorting
It should be possible to sort teams in the admin and then show teams in that order in the agent inte...
Be able to create multiple agent groups for ticket assignments and restrict them
We would like to have the option of creating multiple Agents lists/groups for other Agents to choose...
I would like to be able to remove the Team box in the ticket window
I would like to have the option to remove team selection box in the ticket selection of the ticket p...
Making teams dependant of departments
Would it be possible to make teams dependant on departments? So when you move a ticket to a new depa...
Create reports for specific Departments/Teams
Hi, the predefined reports look really nice. In our setup, we've a few departments which actually wo...
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
- We often pass around links to tickets internally and acts as a visual confirmation that the agent ...