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DeskPRO Build #5.1 Released - News / Release Announcements - Deskpro Support

Set 21 2016

DeskPRO Build #5.1 Released

Authors list

New Features and Additions

  • Multi-branded portals now generally available- please see this post for more information.
  • Reporting Hierachy- more information here.


  • Audit Log Stability
  • Joomla App update
  • Performance improvements: mass actions, scability (filters, agents, permissions), opening a ticket, running a filter, replying to a ticket
  • Language auto-detection improvements


  • Inability to select 00:00 based time when selecting custom SLA working hours 
  • Editing Proactive chat agent title and message
  • LDAP setup
  • Issues with JIRA integration
  • Double-encoding in display input custom field 
  • Macro to set a department on new ticket
  • reCAPTCHA fixed
  • Issues with agent chat permissions
  • Forwarding message not emailing BCCd users
  • Issue with forwarded message display
  • Editing forward out header email template did not display changes
  • Agent note display when applied through automations
  • Display issue in reports where agent has no name
  • Custom phrases not applying consistently
  • Elastic search results not complete for KB articles
  • Agent override name not displaying in ‘Author’ form
  • Issue with reloading in admin interface
  • Setting to let agents be CCd on ticket form fixed
  • Forwarded messages not forwarding attachments
  • Snippet insert position fixed
  • Chat settings disabled for some users
  • Password error message on User portal display issue
  • ‘Email code and setup instructions’ for live chat
  • Last action on ticket log in user portal
  • API rate limit changes
  • Display issue customized does not appear next to edited email templates
  • Edits to phrases not saving
  • Issue with user portal ticket properties display 


Cloud helpdesks will begin to be updated soon.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface using the auto-updater.


If you have any questions about the above or any feedback to pass on contact

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