We are pleased to announce a new release of the DeskPRO helpdesk platform, build #176.

The following is an automatically generated list of changes in this release:

• Fix couple of 'of null' type JS errors
• Fix Twitter usersource
• Fix html snippets not showing newlines when expanding preview
• Few tweaks to procmail and procmail-retry commands:
• Fix some issues with IE8 displaying agent pages.
• Split the HTML5 shiv out as it must always be included in the head tag. (This improves IE8 rendering in certain places.)
• Reset timeout when sending email to prevent possible max exec time issues
• Fix path to template
• Prevent error from the RTE if it's been destroyed before triggering certain actions.
• Improve pasting into the RTE in IE.
• Update the Redactor RTE to fix some issues.
• Ensure that SLA triggers are removed with the SLA.
• Allow SLAs to be searched in the advanced ticket search.
• Fix date terms not showing proper results
• Fix some rgba backgrounds that wont work in IE8
• Init empty console object for IE8 that doesnt have it
• Allow the individual SLA counts to be clicked to take you to a list page of that SLA status specifically.
• Allow the SLAs on a ticket to be displayed in ticket lists.
• Allow SLAs to be filtered down to a specific agent/team and whether the requirements of the SLA have been completed in the ticket section list. Support updating SLA count totals when an SLA, agent, or team is updated on a ticket.
• Add ability for AjaxChanneler to give priority to specific messages, solves possible race condition with remove/update ticket
• Fix no perm error showing when it shouldnt
• Tweaks around deleting/banning user making it more clear what will happen and what will be deleted.
• Add new default agent perm group for all non-destructive permissions
• Add note about power of delete
• Better language on merge user overlay to expalin what will happen
• Prevent deleting agents from agent interface
• Add missing slas property on Person
• Add better logging to procmail, add retry ability
• Dont use entities when inserting queue items
• Add support for managing SLAs with tickets.
• Log memory usage in slow page logger
• Fix 'ticket updated' emails missing last reply
• Fix possible error with cleaning up text nodes
• Force database host to be non-localhost when using Windows
• Add way to hook into jquery remove/empty to run cleanup code, timeago properly cleans up watched elements
• Better summary string for set_initial_from_name action
• Fix default department permissions
• Fix logged notice when adding account
• Clean up trigger actions options a bit
• Try to explain possible reasons for empty uploads
• Fix no perm message showing when it wasnt a no perm error
• Dont log POP3 password in error log
• Include ID matching on fulltext ('enter key') search as well
• Fix clearing due date causing error
• Move portal 'global settings' into settings page, clean up display of custom templates in template list
• Add links to ticket layout editor
• Have portal tabs overflow column in portal admin if column too narrow
• Fix notice that broke regular template editor
• Make picture_blob_id not unique, thereby fixing issue with merging user who has a picture
• Add quick way to change title of department field
• Clean up 'settings' menu
• Show triggers using custom template variants
• Fix greeting line
• Fix couple more email trigger bugs
• Fix action names, add actions to send arbitrary emails
• Trigger actions for setting templates
• Fix basic html clean (fixes bad markup) not being run on 'full' message after it had been clipped. If an email was clipped, then there was a possibility that there could be unclosed tags which may cause the ticket tab to render badly.
• Allow creation of arbitrary custom templates'
• Add search in templates
• Add overlay phrase editor to email editor toolbar
• Fix opening overlay template editor more than once
• Fix setting linked dep from edit gateway page
• Fix changes to gateways associated transport not saving
• Fix RestrictionSet adding file ext with spaces
• Creating new variations, deleting them
• Agent notifications shouldnt default to name of replier (uses trigger for that)
• Add 'variations' to email templates
• Phrase edit opens when cursor within phrase name part rather than entire phrase tag
• Support adding new phrases from template editor
• Fix case on 'OAuth' namespace
• Move titles/desc out into lang so they can be re-used easily on multiple pages
• Add revert button to email template editor
• More changes around email template editing. - Clean up listing pages a bit with titles and descriptions - Editing templates done from own page - Clicking phrase allows you to edit the phrase - Can now click 'Edit Template' on the embedded template tips
• Use replace when importing dp3 email uid's. DP3 did not enforce uniqueness and there could possibly be duplicates.
• Fix padding on bottom of listing cell when no display fields are enabled
• Precent actions defined in macros from being applied if agent does not have permission to perform them
• Fix sub-products not being ordered on newticket
• Fix children_ordered on objects without getChildrenOrdered causing error
• Improve accuracy of pastes from plain text sources into the agent RTE.
• Fix deleted tickets scrollbar weirdness due to bad css classname
• Fix title of ticket message template in admin listing always showing as 'untitled'
• Fix deleting labels not updating the 'all' count
• Fix order by when grouping variable is set
• Correct ticket departments
• Fix error being triggered when automatically billing tickets during a reply.
• Fix massactions showing chat deps, and completely remove 'old way' of getting departments
• Work around template editing
• Add CodeMirror
• Use simple placeholder for user reply
• Fix a few display issues in new emails. - Move included templates into emails_common. All templates in emails_agent and emails_user must be actual full emails (e.g., complete bodies with subjects etc). The template pre-processor is run on them.
• Simplifying of email templates
• Changes to phrase variable handling. - phrase() template function now uses current context for variables. This means if a variable exists in scope, you dont need to name it explicitly in the second parameter. - Translate::replaceVarsInString is able to resolve "dotted" variable names to array keys or object properties. For example, a variable {{ticket.id}} will properly resolve to $vars['ticket']['id']
• Add viewers for currently active background tasks to a few admin interface pages, including ensuring that currently running CSV imports always show on the list. Add a viewer for the task queue logs. Clean up completed task queue log entries after 2 weeks.

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.