Mark agent as absent / enter substitution for agent - Community / Feature Request - Deskpro Support

Mark agent as absent / enter substitution for agent Report

Thorsten Breuer

We would like to mark an agent in Deskpro as absent or it should be possible to enter a substitution for an agent who will then automatically be assigned all tickets of another agent or at least automatically receive e-mails.

Currently, triggers can be maintained, but this is too time-consuming if an agent falls ill or is on holiday. You have to maintain everything by hand.

Comments (2)

Jeroen van der Steen

3 years ago

I think this has been requested before but it is also important to us.

Peter Huber

1 year ago

We need this. We have about 40 agents and it is not cool, if the admin has to configure the trigger if someone gets ill oder is on holidy. No agent is able to do this for himself, e.g. if he wants to go to a conference. Too much time to spend, to centralized to the admin.

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New Feature Request

Awtur: Thorsten Breuer
Last update: 17 Nov 2023
Category: Automations

Mark agent as absent / enter substitution for agent - Community / Feature Request - Deskpro Support

Mark agent as absent / enter substitution for agent Report

Comments (2)

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