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Bug Report Design Feedback
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Community
Community
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Likes
Title / Author
Status
Comments
Activity
2
A print button for the guides/Bug with current printing
Brandon
21 Set 2020
Collecting Feedback
0
4
Ability to edit the chain of ticket messages when forwarding a ticket
Mindaugas
17 Set 2020
Collecting Feedback
0
2
Glossary in PDF
Thorsten Breuer
15 Set 2020
Collecting Feedback
0
4
Add Markdown support for Knowledge Base articles
Doug Schmidt
11 Set 2020
Collecting Feedback
2
7
Option to prioritise the Reply-To header when an email is received from a specific email address
Anand Athi
10 Set 2020
Collecting Feedback
0
4
Printing Issue with Guides
Brandon
04 Set 2020
Report
0
1
Option to insert translation of a KB article into a ticket comment
Christoph Strauss
03 Set 2020
Report
0
4
Allow setting the main font family
Mel Roth
02 Set 2020
Collecting Feedback
0
1
Ask user for feedback when rating an article negative
Thorsten Breuer
02 Set 2020
Collecting Feedback
0
7
Make display fields translatable
Koen Glotzbach
01 Set 2020
Collecting Feedback
0
2
Search should also include download categories
Christoph Strauss
01 Set 2020
Collecting Feedback
0
1
Track the page a chat was initiated from when the widget is embedded
Matt Goldfarb
26 Aww 2020
Collecting Feedback
0
2
Option to update the brand of a published article or topic
Theresa Harbor
25 Aww 2020
Collecting Feedback
0
3
Display the name of linked topics to agents editing the topic when content links are being used in Guides
Theresa Harbor
24 Aww 2020
Collecting Feedback
0
24
Next reply time on an SLA
Niall Dunphy
21 Aww 2020
Collecting Feedback
3
1
Option to translate contents of custom "Display" field
Koen Glotzbach
18 Aww 2020
Collecting Feedback
0
1
Link Glossary to Guide Topics
Theresa Harbor
17 Aww 2020
Collecting Feedback
0
2
Make it easier to add add/manage content links in Guides
Theresa Harbor
17 Aww 2020
Collecting Feedback
1
1
Call a webhook in the criteria section of a trigger
Eric Meiners
13 Aww 2020
Collecting Feedback
0
1
Wildcards for email domain association
Nacim
13 Aww 2020
Collecting Feedback
0
1
API Regex pattern search
Kenneth
12 Aww 2020
Collecting Feedback
0
3
Cursor always on top when scrolling one page further in the ticket view
Thorsten Breuer
11 Aww 2020
Collecting Feedback
0
3
Add a message number to the ticket view on the customer Help Center
Marion Abramo
05 Aww 2020
Collecting Feedback
0
5
Different captcha rules for 'guests' and 'users'
Koen Glotzbach
03 Aww 2020
Collecting Feedback
0
0
IT Support Manager
Gerry Hooper
01 Aww 2020
Collecting Feedback
0
4
Sorting Macros
Geoff Knight
22 Lul 2020
Collecting Feedback
0
8
Have all permissions disabled when creating a ticket department
Ahmad Sahrizal
20 Lul 2020
Collecting Feedback
2
0
More font sizes when editing articles and guides
Thorsten Breuer
16 Lul 2020
Report
0
1
Forward and resolve in one step
Trendfire
15 Lul 2020
Report
0
9
Repeating Task or Ticket
Errol
13 Lul 2020
Collecting Feedback
2
2
Automatic approval reminders
Patrick Wijntjes
13 Lul 2020
Report
0
0
Sorting registered views in publish area
Thorsten Breuer
13 Lul 2020
Report
0
57
Structured report permissions
Robert Tanka
25 Ġun 2020
Collecting Feedback
0
72
Bulk-Remove Users
Malou Axelstén
25 Ġun 2020
Collecting Feedback
3
15
Link Articles and Guides to Ticket?
Mika Ullgren
18 Ġun 2020
Collecting Feedback
0
9
Link to articles and guides in ticket replies?
Mika Ullgren
18 Ġun 2020
In Development
0
30
Changing Type for Custom Fields
Christian
18 Ġun 2020
Collecting Feedback
0
26
Mass change ticket owner
Gunnar Giffey
11 Ġun 2020
Collecting Feedback
0
7
Force ticket matching on ref. code in subject
Michel Strøm Tandrup
03 Ġun 2020
Collecting Feedback
2
20
Action codes for time log and billing
Gerald Buechter
26 Mej 2020
Collecting Feedback
0
34
Round Robin Permissions
Christopher Newton
20 Mej 2020
Collecting Feedback
3
26
Add more date variables to make it easier to create Quarterly reports
Patrick Dooley
18 Mej 2020
Collecting Feedback
1
46
Viewing tickets from different brands through the same portal
Ahmad Sahrizal
14 Mej 2020
Collecting Feedback
0
59
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
Ahmad Sahrizal
13 Mej 2020
Collecting Feedback
2
21
Share Hidden Flags
Yann Desjardins
13 Mej 2020
Collecting Feedback
0
19
Insert KB article link/content into ticket if the search is used
Thorsten Breuer
29 Apr 2020
Collecting Feedback
0
21
Mass Update Existing Users Language with Trigger
Lieven Embrechts
29 Apr 2020
Collecting Feedback
0
22
Show more than 50 tickets in the ticket overview
Thorsten Breuer
29 Apr 2020
Collecting Feedback
0
32
more triggers in CRM
Lieven Embrechts
22 Apr 2020
Collecting Feedback
1
27
Preferred Organization Language
Lieven Embrechts
22 Apr 2020
Collecting Feedback
2