Community - Deskpro Support

Likes	Title	Status	Comments
27	Hide parent department from users	Collecting Feedback	0
14	View SLA status in List View	Collecting Feedback	0
18	Display status and assigned agent in the ticket list on when using the mobile app	Collecting Feedback	0
10	Count agent note as a 'reply' for SLA measurement	Collecting Feedback	0
15	Associate tickets with other organizations	Collecting Feedback	0
19	Send a notification if an attachment is stripped out of an incoming email due to disabled file types.	Collecting Feedback	0
13	Display details of linked Deskpro tickets in YouTrack	Collecting Feedback	0
24	Add "is autoresponder" in Trigger conditions	Collecting Feedback	0
9	Add ability to change "Open Tab" default on new tickets	Collecting Feedback	0
22	Allow Week to Start on Monday	Collecting Feedback	2
18	Inconsistent behavior in Macro's - follower vs. agents	Collecting Feedback	0
19	Inconsistent Conditions Between Escalations and Triggers	Collecting Feedback	1
19	More Automation Options for Followers	Collecting Feedback	0
25	Allow <pre> html tags in the message body of user replies	Collecting Feedback	2
17	Articles are sorted by oldest date	Collecting Feedback	0
17	Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket	Collecting Feedback	2
22	make completed SLA's clearer in the interface	Collecting Feedback	0
32	Changing the Colour of Stat Background	Collecting Feedback	1
23	being able to search in Organisation's Notes	Collecting Feedback	0
20	Link more than one Ticket at a Time	Collecting Feedback	0
16	Allow the ability to search or create filters with the criteria "Label does not exist"	Collecting Feedback	0
14	Prevent urgency changes by agents	Collecting Feedback	2
18	Export Guide as PDF	Collecting Feedback	2
5	Trigger Action Based on Time Till Date Entered	Collecting Feedback	0
16	Ability to use "Display Name' from AD as default agent name	Collecting Feedback	0
8	Add Ordered by Date Assigned	Collecting Feedback	0
11	Agent Email Notifications Department Specific	Collecting Feedback	0
12	Search for Article Custom Fields	Collecting Feedback	0
13	Open shareable link to dashboard with Autorefresh ON	Collecting Feedback	0
16	Relative Time vs Actual Time as Agent Preference	Collecting Feedback	0
14	Allow News Notifications to be sent out After Publication	Collecting Feedback	0
8	Add language recognition to Microsoft Translator Text app	Collecting Feedback	0
11	Show Parent Custom Fields for Articles	Collecting Feedback	0
13	Improve the behaviour of the ID display option in ticket filters	Collecting Feedback	0
12	Notifications when email attachments exceed the size threshold.	Collecting Feedback	0
26	Chat support in Deskpro mobile app	Collecting Feedback	0
12	Show who is the main recipient of a Users message	Collecting Feedback	0
12	App View Permissions	Collecting Feedback	0
21	Standard Features	Collecting Feedback	3
18	Ability to have saved sets of working hours for different SLAs	Collecting Feedback	0
13	Alert for Pending Articles	Collecting Feedback	0
23	Partial word search	Collecting Feedback	0
26	An F5 iRule to set cache-control headers	Collecting Feedback	0
29	Plain Text Email from Ticket Replies	Collecting Feedback	0
20	Instant Messaging Features	Collecting Feedback	0
12	Visibility over "real-time" agent activities	Collecting Feedback	0
19	Multiple Download Categories	Collecting Feedback	0
16	Close Ticket through email	Collecting Feedback	0
16	v2 API: Proper handling of mandatory custom fields.	Collecting Feedback	0
29	Is it possible to remove or hide the default filters?	Collecting Feedback	2

Likes

Title

Status

Comments

Activity

27

Hide parent department from users

Collecting Feedback

0

14

View SLA status in List View

Collecting Feedback