As an admin, you can effectively monitor and manage the AI features in your help desk using the AI Logs page. This tool helps you track AI usage, diagnose connection issues, and manage AI token consumption.

Accessing AI Logs

• Navigate to the Admin Interface and select AI > AI Setup & Logs > AI Logs.

• You'll find a comprehensive log table displaying AI usage, tracking all enabled AI features.

Understanding the Log Table

The log table provides a summary of actions within your account, including:

• Date: When the action occurred.

• Feature: The AI feature used.

• Initiated by: The agent who performed the action.

• Status: Whether the action was successful or failed.

• AI Model: The AI model used.

• Token Usage: How many tokens were consumed.

• Ticket: The ticket ID associated with the action.

• Cost: Estimated cost of the action. For current token pricing, refer to OpenAI's API documentation.

Detailed AI Logs

• For more details, hover over an action and click the information symbol to view a comprehensive breakdown of the executed action.

Searching & Filtering Logs

• Use filtering and sorting tools for a refined view.

• The search function allows you to find specific actions and audit usage.

• Customize which fields are displayed in the table and sort them as needed.

Refreshing the Logs

• Logs update periodically, but you can enable Live Updates to see changes instantly.

• Alternatively, click the Refresh button in the top right corner to manually update and access the most recent data.

The logs will help you make the most of Deskpro's AI features by efficiently managing and monitoring AI activity within your help desk.