If you’re using Deskpro On-Premise, you control the URL or IP address where the helpdesk is hosted by configuring your webserver and DNS settings.
See the Adding or Removing a Domain for more details.
When you first set up a Cloud helpdesk, it is hosted on a Deskpro sub-domain like yourcompany.deskpro.com. Agents log in at yourcompany.deskpro.com/app/ and the Admin interface is at http://yourcompany.deskpro.com/app/admin/.
You can configure a Cloud helpdesk so it’s accessible through your own sub-domain such as help.yourcompany.com or support.yourcompany.com, where yourcompany.com is your company’s domain.
You could even use a dedicated domain just for your helpdesk e.g. yourcompanyhelp.com.
On Cloud, you can’t have a custom helpdesk address using a directory, like www.yourcompany.com/helpdesk. It must be a subdomain, like helpdesk.yourcompany.com.
To set this up:
Go to Configuration > Branding, and then select your desired brand from the list.
Click Custom Domain and enter the domain name that you want to use.
Edit the DNS settings for your domain to create a CNAME record mapping
yourcompany.deskpro.comto your custom domain:
Name | Type | Value |
|---|---|---|
support.yourcompany.com. | CNAME | yourcompany.deskpro.com. |
The Admin interface will always be accessible through the original yourcompany.deskpro.com/admin/ address. This is useful if you run into problems with your custom domain (e.g. it expires).
SSL encryption on a custom domain will be automatically enabled for Cloud accounts.
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