Community - Deskpro Support

Deskpro Support

Latviešu valoda

Sazinieties ar mums

Feature Request

Iesniegt Feature Request

Iesniegt Feature Request

Patīk

Nosaukums

Statuss

Comments

Aktivitāte

6

Attachment previews for agents in Deskpro

Collecting Feedback

0

7

Report for Jira linked tickets

Collecting Feedback

0

3

For the approval email approve/reject link to not require a login from approver

Collecting Feedback

0

1

Allow a parameter for a report that defaults to the currently logged in agent

Report

0

2

Visibility of members of a child organization on organization page

Collecting Feedback

0

2

Apply triggers based on number of tickets assigned to an agent

Collecting Feedback

0

2

Voice Overflow Queue

Report

0

5

Date range field

Collecting Feedback

0

4

Voice Operating Hours

Report

1

3

Remove the 'download as csv' and 'print' buttons on dashboard widgets

Collecting Feedback

0

2

Merge ticket trigger criteria

Collecting Feedback

0

5

Change ticket tab order in the agent view

Collecting Feedback

0

6

For agents to get notifications if their reply has bounced

Collecting Feedback

0

1

Limit agent access to Publish sections on agent side as well as in Helpcenter

Collecting Feedback

0

2

Task Lists or Tags

Report

0

7

To have trigger criteria based on agent online/offline status

Collecting Feedback

0

4

Add a timezone field for Organizations

Collecting Feedback

0

7

User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)

Collecting Feedback

1

3

Manager access to child organization tickets

Collecting Feedback

0

2

Display merged ticket messages more clearly

Collecting Feedback

0

3

Have variable dropdown lists in alphabetical order or ability to choose order

Collecting Feedback

0

1

Show last note on ticket hover

Report

0

1

Counting Call Transfers by Agents

Collecting Feedback

0

10

Clone brands

Collecting Feedback

1

20

Message warnings

Collecting Feedback

0

11

Allow redirects from archived articles to published articles

Collecting Feedback

0

3

Admins to set ticket filter views globally

Collecting Feedback

0

1

Show Notes seperately from replies on agent UI

Report

0

6

DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All

Report

0

18

Ability to change message order and date view in the helpcenter

Collecting Feedback

1

1

Voice - extra options for Voice queue settings

Collecting Feedback

0

3

Merge History and Search field in top navigation bar

Report

0

9

Enable smart-parsing of emails forwarded into the helpdesk by users

Collecting Feedback

0

2

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc

Collecting Feedback

0

4

For agents to get a notification when a new user is registered

Collecting Feedback

0

50

The ability to duplicate department settings/permissions etc

Collecting Feedback

0

3

Time based triggers for recurring actions

Report

0

0

Triggers for persons and organisation

Report

0

1

Ability to save filters for Persons/Organisations

Report

0

0

Title Field (Mr., Mrs., etc) Customization

Report

0

5

Bulk Delete Agents

Collecting Feedback

0

24

Dynamic dropdown custom ticket fields

Collecting Feedback

1

2

The ability to have a second ordering feature

Collecting Feedback

0

8

Image auto-resizing and lightbox functionality when creating Publish content

Collecting Feedback

3

5

Different feedback forms for tickets from different departments

Collecting Feedback

0

2

Hyperlinks in "busy" message in chat

Collecting Feedback

0

12

The ability to set admins for specific brands

Collecting Feedback

0

0

Let agents include tasks and comments when printing tickets

Report

0

10

Most used contacts option

Collecting Feedback

0

3

Warning / notification to reassign tickets before deleting user

Collecting Feedback

0