Adding a Domain

Question: How do I add an additional domain to my On-Premise instance?

Answer:

In the On-Premise Admin panel go to the instance that you want to add an additional domain to.

Under the "Access" section you have the button + Add Domain

This will open a second page:

Domain name - Here you will need to enter the domain that you want to add to the instance.

For domain security we offer three methods:

• Self-Signed - This will require users to bypass a browser secuirty warning when accessing the domain you are adding.

• LetsEncrypt - This will use the LetsEncrypt service to generate an SSL certificate, you will need to supply a contact email address and agree to LetsEncrpyt's terms and conditions.

• Custom SSL - If you have a custom SSL certificate you can add the RSA public and private key pair to add the certificate to your instance.

You also have the option to add additonal domains at the same time with the + Add Domain button.

Once you have entered all the details, click Save Changes to add the domain to your instance.

Removing a Domain

Question: How do I remove a domain from an instance?

Answer:

To remove a domain simply click on the Remove button next to the domain you want to remove.

This will open a pop up prompt asking for confirmation that you want to remove the domain.

Once you confirm the removal, Deskpro will remove the domain from the instance and it will no longer show in the domain list.