You can create a test instance using your exsiting Horizon helpdesk as a base.
The process involves taking a backup of your exsiting helpdesk and re-importing the backup in test mode. You will need suficiant storage for the backup to be taken and to create the new instance of your helpdesk.
Your Deskpro licence will allow you to licence a live instance and a test instance. If you requre any more test instances please contact support or sales.
First you will need to navigate to your instance backup directory and run a manual backup (1). Once the backup has finished download the file (2). 
If you are comfortable using the command line you can create a test instance using the backup file in place, without having to download it first.
The command needed for this is:
opc import-instance <name> --test-import --file /path/to/backup/<file.zip> copy<name> should be replaced with the name you want your test instance to be called
/path/to/backup the default backup directory is /opt/deskpro/data/opc/backups/<instance_name>
file.zip the name of the backup you want to restore from
An example of the command, this was ran from within the /opt/deskpro/data/opc/backups directory:
opc import-instance testing --test-import --file helpdesk/helpdesk-20230609100330-manual.zip copyFrom the OPC click +new to start creating a new instance, then click 'import instance' 
On the next screen choose the 'Test' option, please read the warning regarding how data is changed for the import 
Choose 'Version 6 (Horizon)' as the import version 
The next screen is the instance configuration, here you can upload the backup of your helpdesk to create the instance with 
Once all the details are added, click 'Import Instance' to create your test helpdesk 
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