To view and edit Labels, you need to go to the Labels section for the relevant type of content:

• Tickets > Labels

• CRM > Users > User Labels

• Ticket Structure > Ticket Labels

• Help Center > Knowledgebase > Labels

• Help Center > News > Labels

• Help Center > Files > Labels

• Help Center > Community > Labels

Each Labels section shows a list of labels that Admins or Agents have created.

By default, Agents can add any Label they want from the Agent interface, but they will be prompted to choose from the list of existing Labels.

You may want to prevent Agents creating new Labels: you can do this with the  Agent Permissions system.

You can create Labels from the Admin interface (Ticket Structure > Ticket Labels) so they show up on the list of choices. Simply click the + New button to add a Label.

You can also  Set Label Colors that will be shown in the Agent interface.

You can delete a Label by selecting it and clicking the trashcan icon when you hover over it.