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Activity
SLA Filters: set a default view
… Collecting Feedback
0
Option for admin not to send email when updating agent password.
In Development 31s Collecting Feedback
0
Temporary link to set agents password
Planning 35 초 Collecting Feedback
0
Allow users under specific domains to register themselves
In Development 45 분 Collecting Feedback
0
See Registered Article Views in List View
… Collecting Feedback
0
Allow agents to select an approver from all registered users
… Collecting Feedback
0
Proper search and partial search for the user
Report 1 개월 Collecting Feedback
0
Disable at Organization Level
… Collecting Feedback
1
Associate Email Domains via API
… Collecting Feedback
0
Support .msg files being forwarded to the helpdesk from Outlook
… Collecting Feedback
0
Report row limit
In Development 6 초 Collecting Feedback
2
Attachments in forwarded messages
… Collecting Feedback
0
Notification templates
Report 2 개월 Collecting Feedback
0
Determine how often agents send emails when creating ticket in agent interface
In Development 3 개월 Collecting Feedback
0
Ability for organization managers to view and manage users linked to the organization on the portal
… Collecting Feedback
0
Increase hit_record table to hold more than 7500 records
In Development 3 개월 Collecting Feedback
0
Ability to notify admins when Email Rate Limits are reached
Report 3 개월 Collecting Feedback
0
New DeskPro Support UI / UX is really bad
Report 3 개월 Collecting Feedback
8
Hide parent department from users
… Collecting Feedback
0
View SLA status in List View
… Collecting Feedback
0
Display status and assigned agent in the ticket list on when using the mobile app
… Collecting Feedback
0
Count agent note as a 'reply' for SLA measurement
Report 3 개월 Collecting Feedback
0
Associate tickets with other organizations
Report 3 개월 Collecting Feedback
0
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
… Collecting Feedback
0
Display details of linked Deskpro tickets in YouTrack
… Collecting Feedback
0
Add "is autoresponder" in Trigger conditions
… Collecting Feedback
0
Add ability to change "Open Tab" default on new tickets
Report 3 개월 Collecting Feedback
0
Allow Week to Start on Monday
… Collecting Feedback
2
Inconsistent behavior in Macro's - follower vs. agents
Planning Collecting Feedback
0
Inconsistent Conditions Between Escalations and Triggers
Planning Collecting Feedback
1
More Automation Options for Followers
Planning Collecting Feedback
0
Allow <pre> html tags in the message body of user replies
Report 6 일 Collecting Feedback
2
Articles are sorted by oldest date
Report 6 일 Collecting Feedback
0
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Planning Collecting Feedback
2
make completed SLA's clearer in the interface
Planning Collecting Feedback
0
Changing the Colour of Stat Background
Planning Collecting Feedback
1
being able to search in Organisation's Notes
Planning Collecting Feedback
0
Link more than one Ticket at a Time
Planning Collecting Feedback
0
Allow the ability to search or create filters with the criteria "Label does not exist"
Planning Collecting Feedback
0
Prevent urgency changes by agents
Planning Collecting Feedback
2
Export Guide as PDF
Planning Collecting Feedback
2
Update ticket properties from variable in email text/body
Planning In Development
0
Trigger Action Based on Time Till Date Entered
Planning Collecting Feedback
0
Ability to use "Display Name' from AD as default agent name
Planning Collecting Feedback
0
Add Ordered by Date Assigned
Planning Collecting Feedback
0
Agent Email Notifications Department Specific
Planning Collecting Feedback
0
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Planning Under Review
0
Search for Article Custom Fields
Planning Collecting Feedback
0
Open shareable link to dashboard with Autorefresh ON
Planning Collecting Feedback
0
Relative Time vs Actual Time as Agent Preference
Planning Collecting Feedback
0