피드백 - Deskpro Support

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Activity

0

Ticket Templates

1

1

Allow incidents/tickets to be raised from Slack

1

0

Integration to project management system Clickup

1

0

Agent option to enable reply formatting by default

1

0

Ticket email structure consistent with other apps.

0

0

Ability to change star to none

1

2

Ability to minimise collapse the reply box

1

0

View what tickets agents have open.

0

0

Adding text beneath the Signature box

1

0

When opening a ticket, make the view jump to the top of the last message

1

3

Add notes to locked tickets

1

26

Sort by subject

3

1

Sticky Message/note toolbar

1

4

Transfer calls to external numbers

1

0

Group by status.

1

3

Converting Chats to Tickets automatically

1

3

Lock icon in condensed ticket list view

1

4

See an overview of ticket content without opening.

1

4

Choose line graph colors

2

2

Landing page for Guides

0

2

Allow agents to override the original topic name when adding a content link in Guides

1

5

Make it easier to find portal templates that have been edited in the new template editor

1

1

Translation Option for KB categories

1

10

List of tickets on organization page

0

35

Agent Avatar

2

20

Split multiple messages into one new ticket

2

18

Problems and incidents as a criteria in Filters

1

66

Only allow user to start chatting once agent has joined

2

34

Ability to pause an SLA

3

7

Logging tickets without an email address

0

8

Automatically save custom field entries in the agent interface

1

27

Mass unfollow tickets

1

10

Handle re-sizing Guide content better for different screen sizes

1

22

Display 'TO' recipients in the ticket messages.

2

32

Download All Attachments

4

17

Missing None Option in Team Selection

1

17

Workaround for Apache config

0

19

On hold until date

1

48

Translate download categories

5

4

Default forward as a new ticket

2

19

Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click

1

20

Download Expiration Time

1

68

Snippet Admin

1

31

Xero Integration

2

24

Automatically add new custom phrases to the Custom Phrases section for all installed languages

1

35

Ability to choose sub-statuses when sending a reply

5

52

Add sub-statuses as a filter grouping option

3

3

Reporting Assist

1

21

Customer Portal

1

19

Make missing required fields more obvious

2