検索結果
ナレッジベース
ニュース
ファイル
コミュニティ
コミュニティ で SLAs の検索結果を表示 (15)
-
Department separation
-
Working hours taken into account in escalations OR SLAs to be completed by actions
-
More control over SLA alerts
-
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
-
Sort SLA's in admin interface
-
Include user message in SLA alert email
-
Count agent note as a 'reply' for SLA measurement
-
Ability to have saved sets of working hours for different SLAs
-
Copy SLA settings
-
Ability to pause an SLA
-
SLA Filters: set a default view
-
SLA is completed only when the second agent response when an agent creates a ticket
-
SLA failed not clear enough
-
make completed SLA's clearer in the interface
-
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message