メインコンテンツへスキップ

We have added drag and drop to our Kanban View - ニュース / Product / Product (Agent) - Deskpro Support

12月 6 2022

We have added drag and drop to our Kanban View

作成者一覧

We have made improvements to our new Kanban view. You can now move tickets into different columns with drag and drop, which will update ticket properties accordingly.

You will be able to drag and drop tickets and update their properties when they’re grouped by:

  • Status

  • Department

  • Team

  • Agent

  • Urgency

You can see in the image below how tickets will appear when grouped by Status. In this example, Pending has the sub-status Awaiting 3rd Party.

Kanban Improvements.pngTAny grouping where you have created sub-values, such as sub-statuses and sub-departments, will be automatically grouped in the view. This makes it easy to view all tickets within their hierarchical structure visually and move them between the different properties through the simple drag and drop functionality.

Drag and Drop.pngYou can also group tickets in Kanban view by date and time-based values, including:

  • Waiting Time

  • Total Waiting Time

  • Open Time

  • Date Created

  • Last Reply

  • Last User Reply

  • Last Agent Reply

  • Custom Date Fields and more.

We have added this functionality to our Kanban view to extend the usefulness of the Beta version and provide a more complete way of managing tickets in a Kanban board.

参考になった 役に立たない

1 人中 1 人がこのページは参考になったと答えました

コメントを追加

コメントを投稿するには、ログインまたは登録が必要です。

パスワードをお忘れですか?