Ask for feedback every Nth ticket... - フィードバック / Feature Request - Deskpro Support
Ask for feedback every Nth ticket... Under Review
We find it a little heavy-handed to only have a feedback request tied to "time since resolution." It'd be much nicer if we could ask for feedback on an on-going basis, such as every fourth or fifth ticket a user submits. if the feedback request is either all (one feedback for one ticket) or nothing, our users will get tired of constantly getting the feedback request emails, and will just start ignoring them outright.
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