Additional Agent Trigger Criteria - フィードバック / Feature Request - Deskpro Support

Additional Agent Trigger Criteria Under Review

Lauren Cumming

Basically you can apply a trigger when an agent changes in general, or changes to/from a specific agent. Ability to use the changes function but only when it is agent to agent and not unassigned to agent. There isn't a clear way to differentiate between the two scenarios at the moment.

Comments (1)

James

5年前

This would be really useful for automation of our helpdesk.

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New Feature Request

作者: Lauren Cumming
Creation date: 2017/03/24
Last update: 2021/08/17
Publish date: 2017/03/24
Category: General

Additional Agent Trigger Criteria - フィードバック / Feature Request - Deskpro Support

Additional Agent Trigger Criteria Under Review

Comments (1)

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