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Adding Knowledgebase as an article in a ticket - フィードバック / Feature Request - Deskpro Support

New Feature Request
Adding Knowledgebase... コミュニティ
53

Adding Knowledgebase as an article in a ticket Collecting Feedback

When adding a KB article you are provided the option of "insert the entire contents of this article into your reply" Most of our KB articles are PDF attachments but it doesn't attach these. Is there anyway to include attachments?

Comments (1)

Philipp Bartsch
Define your .pdfs as downloads.

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New Feature Request
Adding Knowledgebase... コミュニティ

ラベル

Agent Interface Knowledgebase Solution Tickets
作者
Allan Banks
Creation date
2013/02/15
Last update
2023/11/10
Publish date
2013/02/15
Category
Publish