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タイトル / 著者名
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活動
3
Improve Ticket Summary Tab Usability
Elena
2025/03/31
Collecting Feedback
0
0
Rotating 24-hour Agent Shifts
Elena
2025/03/31
Collecting Feedback
0
1
Adobe Integration
Kimberley D Byrd
2025/02/20
Report
0
3
Intelligent ticket assignment
Kyle Griffin
2024/05/17
Report
0
0
Be able to mark an email as important
John Monkhouse
2024/04/16
Report
0
0
Brand Information for Snippets
John Monkhouse
2024/04/16
Report
0
1
Merge billing items when merging people or companies
Lieven Embrechts
2024/03/29
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0
2
avoid excessive registered users in CRM
Lieven Embrechts
2024/03/29
Report
0
2
To allow mention of agent teams in notes section
Sangeetha Lakshminarayana
2024/03/13
Report
0
1
Display file name in history for 'file' field type
Koen
2024/03/11
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0
0
Display file name in history for 'file' field type
Koen
2024/03/11
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0
1
Copy a Approval
John Monkhouse
2024/03/05
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0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Allen, Eric
2024/03/05
Report
0
0
Default department per usergroup
Koen
2024/02/22
Report
0
2
Copy a Macro and Triggers
John Monkhouse
2024/02/16
Collecting Feedback
1
2
Help Center: publish calendar with events
Koen
2024/02/16
Report
0
1
Datepicker
Service | Ascoo-ITS
2024/02/16
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0
1
Publish guide on search results
Bas Rikkerink
2024/02/15
Report
0
1
Change order of search result tabs
Bas Rikkerink
2024/02/15
Report
0
1
Form condition for fields based on user group
Koen
2024/02/14
Report
0
0
Add 'Review date' option for Guide
Koen
2024/02/14
Report
0
0
Option to auto-expand table in report so it always shows all all values
Koen
2024/02/08
Report
0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen
2024/02/08
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0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen
2024/02/08
Report
1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
2024/02/06
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0
0
Trigger Suggestions
John Monkhouse
2024/02/06
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0
2
Agent Messages Text Entry
Samuel Wolfe
2024/02/05
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0
2
Displaying names on agent notes
David Palmquist
2024/01/29
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0
1
View Department
John Monkhouse
2024/01/26
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0
3
Customer Admin Roles
John Monkhouse
2024/01/25
Report
0
1
Agent login logs - API support
Izsak Szikra
2024/01/16
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0
1
Give agent permission to edit values of a specific field
Koen
2024/01/15
Report
1
0
Add 'send (agent) email' action to macro functionality
Koen
2024/01/13
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0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
2024/01/11
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0
0
Mass update Team of ticket via Admin area
Koen
2024/01/09
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0
0
Searching/filtering for chats that are not live
Christian Cantinelli
2024/01/08
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0
0
Lists for chats that are not live
Christian Cantinelli
2024/01/08
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0
7
UNDO....on sending message to customer
Marion Abramo
2024/01/05
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0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
2023/12/15
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
2023/12/07
Report
0
0
Approval for Helpdesk Articles
Lucas Wood
2023/12/05
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0
0
Article/News/Community comment to email
Marion Abramo
2023/12/01
Report
0
3
Option to delete a user without deleting their tickets
Marion Abramo
2023/11/22
Report
0
1
Add label while creating ticket as agent
Jan Gerlach
2023/11/22
Report
0
0
Separation line - font task bar
Shea Manion
2023/11/20
Report
0
3
[UX suggestion] Change label 'Add' to 'Add label'
Koen
2023/11/10
Report
0
1
Add interface to mange Problems, just like you can manage Snippets
Koen
2023/11/09
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0
1
Hide messages
Adin Rand
2023/11/09
Report
0
0
Duplicate Detection
Ashley Clark
2023/11/07
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
2023/10/27
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0