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いいね タイトル / 著者名 ステータス コメント 活動
4 Improve Ticket Summary Tab Usability
Elena
2025/03/31
Collecting Feedback 0
0 Rotating 24-hour Agent Shifts
Elena
2025/03/31
Collecting Feedback 0
1 Adobe Integration
Kimberley D Byrd
2025/02/20
Report 0
3 Intelligent ticket assignment
Kyle Griffin
2024/05/17
Report 0
1 Be able to mark an email as important
John Monkhouse
2024/04/16
Report 0
0 Brand Information for Snippets
John Monkhouse
2024/04/16
Report 0
1 Merge billing items when merging people or companies
Lieven Embrechts
2024/03/29
Report 0
2 avoid excessive registered users in CRM
Lieven Embrechts
2024/03/29
Report 0
2 To allow mention of agent teams in notes section
Sangeetha Lakshminarayana
2024/03/13
Report 0
1 Display file name in history for 'file' field type
Koen
2024/03/11
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0 Display file name in history for 'file' field type
Koen
2024/03/11
Report 0
1 Copy a Approval
John Monkhouse
2024/03/05
Report 0
0 Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Allen, Eric
2024/03/05
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0 Default department per usergroup
Koen
2024/02/22
Report 0
2 Copy a Macro and Triggers
John Monkhouse
2024/02/16
Collecting Feedback 1
2 Help Center: publish calendar with events
Koen
2024/02/16
Report 0
1 Datepicker
Service | Ascoo-ITS
2024/02/16
Report 0
1 Publish guide on search results
Bas Rikkerink
2024/02/15
Report 0
1 Change order of search result tabs
Bas Rikkerink
2024/02/15
Report 0
1 Form condition for fields based on user group
Koen
2024/02/14
Report 0
1 Add 'Review date' option for Guide
Koen
2024/02/14
Report 0
0 Option to auto-expand table in report so it always shows all all values
Koen
2024/02/08
Report 0
0 Sort field values in Reports according to a) order set for the field b) highest number
Koen
2024/02/08
Report 0
0 Allow agent (not-admin) to manage values (options) of specific field
Koen
2024/02/08
Report 1
0 Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
2024/02/06
Report 0
0 Trigger Suggestions
John Monkhouse
2024/02/06
Report 0
2 Agent Messages Text Entry
Samuel Wolfe
2024/02/05
Report 0
3 Displaying names on agent notes
David Palmquist
2024/01/29
Report 0
1 View Department
John Monkhouse
2024/01/26
Report 0
3 Customer Admin Roles
John Monkhouse
2024/01/25
Report 0
1 Agent login logs - API support
Izsak Szikra
2024/01/16
Report 0
1 Give agent permission to edit values of a specific field
Koen
2024/01/15
Report 1
1 Add 'send (agent) email' action to macro functionality
Koen
2024/01/13
Report 0
1 Create multiple tickets from 1 user ticket submission
Kim Gilmour
2024/01/11
Report 0
1 Mass update Team of ticket via Admin area
Koen
2024/01/09
Report 0
0 Searching/filtering for chats that are not live
Christian Cantinelli
2024/01/08
Report 0
0 Lists for chats that are not live
Christian Cantinelli
2024/01/08
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7 UNDO....on sending message to customer
Marion Abramo
2024/01/05
Report 0
0 Send a link to the ticket for the user to view via SMS
Staffan Hugemark
2023/12/15
Collecting Feedback 0
0 Voice Broadcasting Request
Gabbi
2023/12/07
Report 0
0 Approval for Helpdesk Articles
Lucas Wood
2023/12/05
Report 0
0 Article/News/Community comment to email
Marion Abramo
2023/12/01
Report 0
4 Option to delete a user without deleting their tickets
Marion Abramo
2023/11/22
Report 0
1 Add label while creating ticket as agent
Jan Gerlach
2023/11/22
Report 0
0 Separation line - font task bar
Shea Manion
2023/11/20
Report 0
3 [UX suggestion] Change label 'Add' to 'Add label'
Koen
2023/11/10
Report 0
1 Add interface to mange Problems, just like you can manage Snippets
Koen
2023/11/09
Report 0
1 Hide messages
Adin Rand
2023/11/09
Report 0
1 Duplicate Detection
Ashley Clark
2023/11/07
Collecting Feedback 0
0 populate organisation field when an agent creates a ticket
Lieven Embrechts
2023/10/27
Report 0