フィードバック - Deskpro Support

Deskpro Support

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Feature Request

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Feature Request を送信

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3

Option to create page sections with H2 and H3 in Guides

Collecting Feedback

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5

Chat Escalation

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6

Integration of Jira App with Multiple Jira Instances\ Servers

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4

Call Tickets - Show Local Time, if TZ is different from Agents

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5

Macro Action Option to Add Snippet as a Note

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4

Allow to change the number of day outgoing emails retained

Collecting Feedback

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6

Hot comment or warning about user or organization

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5

More options for assigning missed calls & voicemails

Collecting Feedback

1

3

Let agents confirm certain urgency levels

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2

Have the option to make snippets not case sensitive

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1

6

Ability to add options for the 'remove' option on a ticket

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6

Attachment previews for agents in Deskpro

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7

Report for Jira linked tickets

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4

For the approval email approve/reject link to not require a login from approver

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1

Allow a parameter for a report that defaults to the currently logged in agent

0

2

Visibility of members of a child organization on organization page

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2

Apply triggers based on number of tickets assigned to an agent

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2

Voice Overflow Queue

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5

Date range field

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4

Voice Operating Hours

1

3

Remove the 'download as csv' and 'print' buttons on dashboard widgets

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2

Merge ticket trigger criteria

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5

Change ticket tab order in the agent view

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6

For agents to get notifications if their reply has bounced

Collecting Feedback

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1

Limit agent access to Publish sections on agent side as well as in Helpcenter

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2

Task Lists or Tags

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7

To have trigger criteria based on agent online/offline status

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4

Add a timezone field for Organizations

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8

User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)

Collecting Feedback

1

3

Manager access to child organization tickets

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2

Display merged ticket messages more clearly

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4

Have variable dropdown lists in alphabetical order or ability to choose order

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1

Show last note on ticket hover

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1

Counting Call Transfers by Agents

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10

Clone brands

Collecting Feedback

1

20

Message warnings

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11

Allow redirects from archived articles to published articles

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3

Admins to set ticket filter views globally

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1

Show Notes seperately from replies on agent UI

0

6

DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All

0

18

Ability to change message order and date view in the helpcenter

Collecting Feedback

1

1

Voice - extra options for Voice queue settings

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3

Merge History and Search field in top navigation bar

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9

Enable smart-parsing of emails forwarded into the helpdesk by users

Collecting Feedback

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2

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc

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4

For agents to get a notification when a new user is registered

Collecting Feedback

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50

The ability to duplicate department settings/permissions etc

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3

Time based triggers for recurring actions

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0

Triggers for persons and organisation

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1

Ability to save filters for Persons/Organisations

0