Skip to main content

I'm having trouble receiving notification emails when I create a ticket - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: I'm not receiving notifications when I create a Ticket

I'm having trouble receiving notification emails when I create a ticket

Authors list

Question:

I'm trying to test email notifications. I make myself a test ticket and I don't get an email. Other automatic emails seem to be working. What's wrong?

Answer:

By default, you don't get notifications about your own actions on tickets, including creating them. 

 

If you want to enable email notifications for your own actions, go to your Preferences at the top left of the agent interface, and change the My Own Actions settings under Email Notifications.

Helpful Unhelpful

41 of 77 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?