Agent option to enable reply formatting by default - Community / Feature Request - Deskpro Support

New Feature Request

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Agent option to enable reply formatting by default Finished

Sam Menown

In Horizon UI Agent text formatting by default is hidden for Email\Note. We'd like a way to have it on all the time for some users who would like it option-able via their preferences.

See blue highlighted button in image attached

Official response

Lara Proud

The text formatting tools will remain in the reply box depending on the last selected state per agent, so if an Agent would like them to stay on, all they have to do is enable it once. This preference will be remembered whenever they access the reply box.

New Feature Request

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Author: Sam Menown
Last update: 20. okt. 2023
Category: Tickets

Agent option to enable reply formatting by default - Community / Feature Request - Deskpro Support

Agent option to enable reply formatting by default Finished

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Official response