Adding Knowledgebase as an article in a ticket - Community / Feature Request - Deskpro Support

Adding Knowledgebase as an article in a ticket Collecting Feedback

Allan Banks

When adding a KB article you are provided the option of "insert the entire contents of this article into your reply" Most of our KB articles are PDF attachments but it doesn't attach these. Is there anyway to include attachments?

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Philipp Bartsch

8 ár síðan

Define your .pdfs as downloads.

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New Feature Request

Author: Allan Banks
Creation date: Feb 15, 2013
Last update: Nov 10, 2023
Publish date: Feb 15, 2013
Category: Publish

Adding Knowledgebase as an article in a ticket - Community / Feature Request - Deskpro Support

Adding Knowledgebase as an article in a ticket Collecting Feedback

Comment (1)

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