Add 'create feedback' on context menu from within a ticket - Community / Feature Request - Deskpro Support

New Feature Request

31

Add 'create feedback' on context menu from within a ticket Finished

Ruth Cheesley

At the moment you can create an article if you are in a ticket, but you can't create a feature request, for example.

Often we get people flag things up which are feature requests, so it would be good to be able to link this to a ticket for the customer's benefit (and our benefit) - and maybe also extend that to chats as well.

Comment (1)

Irene Tortorella

6 ár síðan

Hello Ruth, we've recently released a new feature for Deskpro which allows you to turn tickets into feature requests: https://support.deskpro.com/en/news/posts/introducing-linking-tickets-to-feedback. We hope you find this new feature useful and thank you for your feedback!

New Feature Request

Author: Ruth Cheesley
Last update: 15. maí 2018
Category: Feedback

Add 'create feedback' on context menu from within a ticket - Community / Feature Request - Deskpro Support

Add 'create feedback' on context menu from within a ticket Finished

Comment (1)

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