Deskpro Support
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Update CRM Permissions
Is there a way that permissions can be updated in order to allow agents to create new tickets and ch...
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Custom Fields Dependent on Organization
It would be nice to be able to control which organizations see certain custom fields.
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Printing / saving PDF of a User Record
Print a user record (or save a PDF) in the same way that a ticket or KB entry can be.
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Multiple organisations
Allow more than one organization to be linked to a user account, in case a user is linked to more th...
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
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Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
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Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
We'd like to make the built-in CRM fields like postal address, zip-code, phone number etc. mandatory...
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Hide disabled users from Agent searches
We have a lot of staff turnover at our clients businesses, so we want to disable certain users as th...
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Ability to set Parent and Child for an Organisation
At present, when viewing an organisation, you can only assign a child. It would save time & clicking...
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Better management of organizations and users
We have 2000+ resellers in our ERP system which are forever changed by adding new, removing old cust...
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Allow users under specific domains to register themselves
It would be helpful if we could enable user self-registration for specific domains. Specifically we...
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Make a person a manager of an organization using the API
It would be great if you could be able to make a person a manager of an organization by using the AP...
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Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Suspend organisation similar to disabling a user
We'd like to be able to suspend an organisation in a similar way to how you can disable users. This ...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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Make CRM notes editable
It would be nice if there was an option to make CRM notes editable. We get information on clients t...
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variables for agents telephone number
I would like to use the agents telephone number in a snippet, so I can create a dynamic signature, w...
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More sort options in CRM/Feedback/Publish modules
The sorting abilities within the various modules leaves a bit to be desired, particularly for CRM co...
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Parent/Child Companies
Currently a user can be a manager of a company and view the tickets via the portal. It would be goo...
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Add a 'Summary' message type for tickets
I would love to have a different message type available in tickets that one could post a 'Summary' o...
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Ability for organization managers to view and manage users linked to the organization on the portal
Currently you can use the 'Organization Manager' role to manage tickets linked to an organization. ...
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Disable at Organization Level
Currently users are disabled at a user by user level. It would be helpful for us if we could disabl...