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Deskpro Horizon Release 2024.29 - Hírek / Deskpro Releases - Deskpro Support

júl. 16 2024

Deskpro Horizon Release 2024.29

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We’re pleased to announce the release of Deskpro Horizon, version 2024.29.0. This release includes several new features our team has been developing, general product functionality and interface improvements, and several bug fixes.


New FeaturesCopy link to New Features to clipboard

✨ Bring Your Own Twilio Voice AccountCopy link to ✨ Bring Your Own Twilio Voice Account to clipboard

Deskpro Enterprise customers on Cloud can now use their own Twilio cloud account (SC 154538).

If you’re an Enterprise customer currently using voice managed by Deskpro and wish to switch to BYOA, please contact support. Learn more about voice setup: Initial Voice Setup


Latest ImprovementsCopy link to Latest Improvements to clipboard

💅 The Recurring Tickets feature now supports Organization Fields. When an admin selects a department with organization fields in the form, how these fields are set when recurring tickets are created will be configurable (SC 121546).

💅We have improved the language on the WhatsApp activation page in the Admin interface (SC 151983).


Bug FixesCopy link to Bug Fixes to clipboard

🐛 We’ve resolved several issues affecting Users subscribed to a Community or Community Topic, who will now be notified when the following occurs (SC 153607):

  • A new topic is added

  • When a topic’s status changes

  • Comments are added to a topic

🐛 We fixed the issue with Help Center Files where the document name wouldn’t update once re-uploaded (SC 153982).

🐛 We have fixed the issue of the mobile app breaking when used on devices with larger screens (SC 154344).

On-Premise Controller Release 2.19.2Copy link to On-Premise Controller Release 2.19.2 to clipboard

We are also delighted to announce the latest version of the OPC, 2.19.2. This version includes new features and some general improvements that will provide an increased level of administrator capabilities.

Latest ImprovementsCopy link to Latest Improvements to clipboard

💅 Add support for RHEL (and derivatives) 9.4 (SC 157226)

Bug FixesCopy link to Bug Fixes to clipboard

🐛 Do not attempt automatic backups for instances that are actively performing a long-running import (SC 157668).

🐛Add restart retries during instance update if the first attempt times out (SC 157734).


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