Agent and User Authentication - Deskpro Support

Deskpro Support

Kapcsolat

Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

Approvals
Labels
Satisfaction
- Satisfaction Survey
- Satisfaction Settings and Actions
Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Apps & Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Agent and User Authentication

Authentication and SSO szakaszban

Publikálva: 2021. szept. 22.|Legutóbbi Frissítés Időpontja: 2021. okt. 19.

Authentication apps work separately for Agents and Users.

This means that if you want to add the same usersource for Agents and Users you have to install it for both of them. You will need to use a different configuration for each app, since you don’t want all your Users to be able to sign in as Agents.

Agents using the Log in as User button function will still bypass any User authentication.

Warning

Remember that if you connect a source to authenticate Agents, all User records from that source will be turned into Agents. Do not create more Agents than your license allows. If you accidentally create thousands of Agents, it can cause serious issues with your helpdesk.

Hasznos Nem hasznos

5 felhasználóból 3 hasznosnak találta ezt a cikket.

következő oldalUnderstanding SSO Options

Kérjük, jelentkezzen be vagy regisztráljon, ha megjegyzést szeretne hozzáfűzni.