Search Labels - Deskpro Support
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Report for Jira linked tickets
Currently it isn't possible to report on tickets linked to JIRA issues. This would be a helpful metr...
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Integration of Jira App with Multiple Jira Instances\ Servers
We have a requirement to integrate Jira App with multiple Jira Instances\ Servers. At our IT infrast...
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Support & Integration for Calendly Scheduling
We'd like to integrate Calendly events & notifications with Deskpro help desk ticketing. We are aim...
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Slack App : Voice Integration
It would be a fantastic feature to update agent's slack status through deskpro when they accept a ca...
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Display details of linked Deskpro tickets in YouTrack
When I link a ticket with a YouTrack issue using the YouTrack app, there is no link in YouTrack to t...
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Login cookie from other system
Hi, Is there a way to allow DeskPro to recognize another valid session cookie from another login sy...
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Sync Deskpro contacts to Outlook
We have a lot of customer information in Deskpro that we would like to be able to sync to Outlook. ...
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Integrating Deskpro with Google Cloud Search
Adding the possibility of integrating Deskpro data into a global search engine, for example Google C...
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WHMCS App
We would like the ability to replace WHMCS' default support system with DeskPro's. So ability to lis...
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Set user's language using a JWT claim
We are using the JSON Web Token (JWT) as SSO in order to create and login users to Deskpro. We woul...
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Ability to use the ticket-errors-overlay div in a custom built app
We have created an app which does two things in a particular scenario: hide the reply box and displa...
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AD Sync returns incorrect account
We have added multiple users from our AD environment. Each of our staff has two accounts - admin and...
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Xero Integration
It would be nice if there was a direct Xero integration. Currently integrations need to be made thr...
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Apply Jira permissions within Deskpro when using the Jira app
I recently installed the Jira plugin and it works just fine except that every agent in Deskpro can c...
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WYSIWYG editor - embedded video
Add the possibility to enter an embedded video in the KB more easily. Now I first attach the video t...
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Office 365 Integration
It would be great if you could integrate the likes of MS Todo and Planner directly through Deskpro ...
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Joomla setup
We are running Joomla web server on our serverfor years. There we have all our customers. We would l...
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EULA download fields for hotlinked files
It would be helpful if you could use the EULA download fields for hotlinked files as well as standar...
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App View Permissions
Is there a way to control which agents can see certain apps? One team uses an app alongside their ti...
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No obvious way for non-admins to refresh Jira project list
After some fumbling around I discovered that I can force the list of Jira projects to refresh by ope...
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Update JIRA-logo
The picture which refers to JIRA which one can use to (create and) link a JIRA-issue to a Deskpro-ti...
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Integration of Feedback and Youtrack/project management tools.
I have just started cleaning up our Feedback page and would like to add notes and references to YouT...
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HubSpot integration
It would be great to have complete integration between DeskPro and HubSpot. This includes customer d...
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Option to add a Jira comment in a note within the Deskpro ticket
If someone adds a comment to a JIRA issue that is linked with a DeskPro ticket, we would like this ...
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Add the ability to 'Send to Jira as new issue' when creating a new ticket.
When creating a new ticket in the agent interface, the option to 'Send to Jira as new issue' does no...