Search Labels - Deskpro Support
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Most used contacts option
The ability to order contacts and organisations by most used/most activity
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Title Field (Mr., Mrs., etc) Customization
Ability to customize the Title Field in CRM as per the clients, example Doctors, Sergant, Chief, Maj...
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when merging company records, time logs are not merged
when merging company records (eg for a duplicate company name), Tickets are merged but time logs are...
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CRM Listing - ability to show or hide Users set to "disabled"
Please make an option for CRM to be able to show or hide users set to "disabled" when scrolling thro...
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Ability for organization managers to view and manage users linked to the organization on the portal
Currently you can use the 'Organization Manager' role to manage tickets linked to an organization. ...
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Disable at Organization Level
Currently users are disabled at a user by user level. It would be helpful for us if we could disabl...
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Improvements to the auto-responder functionality
Improvements could include: Notifications or more noticeable indicators to highlight when a user has...
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Hiding Inactive users and organizations
It would be helpful if it was possible to hide inactive users and organisations in Deskpro. We'd li...
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more triggers in CRM
Currently there is only one basic trigger on email address. If we could trigger on other fields, we...
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A permission that allows agents to only see certain CRM usergroups
The ability to allow only certain agents can only see certain CRM usergroups. For instance, if there...
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CRM required fields need to be mandatory whenever a new user is created
Mandatory CRM fields should be required in the shortcut form when a new user needs to be created (e....
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Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
We'd like to make the built-in CRM fields like postal address, zip-code, phone number etc. mandatory...
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Have user be members of multiple organizations
Allow more than one organization to be linked to a user account, in case a user is linked to more th...
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Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
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Update CRM Permissions
Is there a way that permissions can be updated in order to allow agents to create new tickets and ch...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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variables for agents telephone number
I would like to use the agents telephone number in a snippet, so I can create a dynamic signature, w...
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Make CRM notes editable
It would be nice if there was an option to make CRM notes editable. We get information on clients t...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Add a 'Summary' message type for tickets
I would love to have a different message type available in tickets that one could post a 'Summary' o...
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Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
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More advanced rules to add users to Organizations
It would be nice if users could be added to organizations with more advanced rules than just by look...
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Comprehensive Integration with Microsoft Dynamics CRM
You have a Zapier integration that integrates Deskpro with Microsoft Dynamics CRM but I need a more ...
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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Custom Fields Dependent on Organization
It would be nice to be able to control which organizations see certain custom fields.