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502 Bad Gateway error - Knowledgebase / Deskpro Legacy - Deskpro Support

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502 Bad Gateway error

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Question:

The web interface of my helpdesk is just showing a 502 Bad Gateway error. What do I do?

Answer:

This indicates that PHP has crashed. Restart PHP to fix the problem.

On most webservers, just restarting the webserver will do this.

If you are using nginx, PHP runs as a separate service, so you should do this (on Linux):

service php5-fpm restart

 

PHP crashing is a known issue when upgrading Deskpro installations with APC installed. You can avoid this by upgrading your PHP to a more recent version (5.5 or higher) which comes with its own opcode cache, so there is no longer any need to use APC.

Koristan Beskoristan

67 od 143 ljudi smatralo je ovu stranicu korisnom

Comment (1)

Christian Behrens
This is an outdated command; on our current installation it's this: service php7.2-fpm restart

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