When opening a ticket in Horizon it jumps to the bottom of the last message instead of the top.<br />
If these are really large email threads - it's hard to find the top of the message to see there response.
So you have to scroll up to see the find the last message reply.
the older system done a better job of cutting off the email thread so you always seen this message first without the need for scrolling up to find the details.
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