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Prevent urgency changes by agents - Community / Feature Request - Deskpro Support


Prevent urgency changes by agents Collecting Feedback

Is there a way to prevent Agents from modifying the Urgency field and have it act as only read-only. 

Comments (2)

Humberto Pomales
We need this too.
Agreed, only the system should be setting the Urgency based on a time criteria

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