Insert name of Performing Agent with Variables - Community / Feature Request - Deskpro Support
Insert name of Performing Agent with Variables Collecting Feedback
It would be good to have a twig variable option to insert the name of the agent performing the action, rather than the name of the agent assigned to a ticket. An example of where this would be useful is if you wanted to insert a snippet with the performing agent's name, even if that agent is not the one assigned to the ticket.
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