Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat - Community / Feature Request - Deskpro Support

Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat Collecting Feedback

sicaro

We'd like a report that calculates the Average Total Time for resolved tickets, grouped by agent that does not include tickets that have been on 'hold'.

What I've found is that if a ticket has been on hold, the on hold time is included in the total calculation.

Add a comment

Please log in or register to submit a comment.

New Feature Request

Autor: sicaro
Last update: 17. stu 2023.
Category: Reports

Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat - Community / Feature Request - Deskpro Support

Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat Collecting Feedback

Add a comment

Oznake