Chercher avec les étiquettes - Deskpro Support
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Show who is the main recipient of a Users message
When a user A replies to a ticket and marks User B as a cc'd recipient and the main recipient of the...
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Ability to see to whom the USER addressed emails that were imported into the system
We would like to see some kind of visual indicator for the addressees of an email sent by a USER. T...
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Ticket Creation by Note Only
Right now, when all reply permissions are turned off for a user, they can still send a reply with th...
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Reports to track ticket deflection
In order to leverage the value of self-service information finding in the Knowledgebase, it would be...
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Allow incoming emails from our company domain to be set as agent notes
When our support department needs inside information from a colleague who is not set up as an Agent ...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Ability to reference an external ticket responses email subject through a variable
At the moment, there is no way to reference an external emails subject response to a ticket, to be a...
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Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user d...
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A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
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Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
We'd like to be able to insert the link to the KB article with the article title as the text and the...
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Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
We'd like to administratively adjust agent preferences--present and future--so that they will have t...
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Add a setting to require users to provide a comment in the satisfaction survey
We want to customize the satisfaction survey so that if a user/customer gives negative feedback (unh...
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Merged tickets should leave the order number of the merged ticket as a comment
I would like the order number of the previously merged ticket to be displayed as a comment once merg...
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Ticket Update Trigger
We have a team of people working with Deskpro tickets and we created our own filters so Agents can o...
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Add "Agent" to Ordered By dropdown menu in Tickets view
We would like to be able to sort the tickets by agent assigned.
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Auto-start and stop charge-timer when ticket is in and out of focus
Sometimes is easier to have several tickets opened at once. However, if you have enabled the "Automa...
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Ticket Print Out
Is it possible to change the formatting and content of the ticket printout when you print or downloa...
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Individual Ticket Refresh
Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...
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Ticket's Dropdown Options
Clicking on one of the tabs we get a drop-down list which offers us closing and reopening tabs only ...
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Add Organization to User when Created from Ticket
When creating a new ticket, if you choose to create a new user, then it is only after the ticket and...
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Add 'Quote last message' button into reply box.
In the reply box there is: REPLY | NOTE | FORWARD and the only way to quote is to click on the tiny...
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DKIM signing not works
All outbound emails signed only with deskpro domain key, while customer domain key not used (despite...
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Cannot create multi-level lists
We'd like to be able to add multi-level lists in our replies. It is currently possible to add a numb...
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Update ticket properties from variable in email text/body
Sometimes, it is useful to create tickets from 3rd party services which don't allow you to customize...
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Link more than one Ticket at a Time
It would be useful to add a button to merge all (or several) linked tickets at once.