Passer au contenu principal

What is the difference between labels and search terms in knowledgebase articles? - Base de connaissances / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: What is the difference between Labels and Search Words on Help Center content?

What is the difference between labels and search terms in knowledgebase articles?

Liste des auteurs

Question:

When creating an article, you have the option to specify labels for the article. After you create the article, you can also add search words from the search tab. What's the difference between labels and search words? Are they weighted differently?

Answer:

Labels are used in user and agent search. They are treated as just another piece of the article's content and aren't weighted any differently than other words in the article.

Search words are different. They are only used in the user interface search. Any time a user's search matches a search word on an article, that article is always shown at the top of the search results, regardless of what its normal ranking would be.

Utile Peu Utile

39 personnes sur 61 ont trouvé cette page utile

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Besoin d'un rappel de mot de passe?