Passer au contenu principal

AD Sync returns incorrect account - Remarques / Bug Report - Deskpro Support

22

AD Sync returns incorrect account Collecting Feedback

We have added multiple users from our AD environment. Each of our staff has two accounts - admin and normal. These accounts have different names but the same contact email address.

Admin accounts are located in OU=Administrators, normal accounts are located in OU=Staff. We have correctly set the LDAP auth BaseDN to OU=Staff, however when the accounts are automatically synced, we are seeing the incorrect username.

Example:

Tom Smith
Email address tom.smith@domain.com
Normal user account: "Tom Smith" username "Tom.Smith@domain.com"
Admin account: "Tom Smith $Admin" username "Tom.Smith$admin@domain.com"

On sync, shows "Tom Smith $Admin" instead of "Tom Smith".

It appears the BaseDN is being ignored, and matching is performed by email address only.

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Mot de passe oublié ?