Etsi nimikkeitä - Deskpro Support
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Stop logged in users from being able to edit their name in the ticket submission form
We would like to prevent logged in users from being able to edit their name in the ticket form. The ...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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New user interface - bug & request
Give an option to let the user choose if they want to display the answer box and the newest message ...
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Hide parent department from users
If a ticket is in a Child department then you can see both the Parent and the Child department when ...
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Show Sub-Status on Portal
We have added a sub-status and now want that status to show to the customer. This is not currently p...
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Interactive Troubleshooting Trees for the Portal
I would like to be able to create something like an interactive troubleshooting tree within DeskPro....
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Show Parent Custom Fields for Articles
There is a parent-child relationship item in the custom field for articles. Parent information is no...
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Ability for organization managers to view and manage users linked to the organization on the portal
Currently you can use the 'Organization Manager' role to manage tickets linked to an organization. ...
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Print a ticket history on User Portal
Ability for a User to print a well paginated history of a selected ticket
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Remove required fields
It would be helpful if you could remove built in required fields from the contact form. We use a nu...
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Improve Ticket Deflection
Expand Ticket Deflection to include Guides as well as Knowledgebase articles.
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Users Update Their Own Address
We would like to allow users to edit their own address, PLZ, Country and city via their account on t...
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Auto-save satisfaction ratings on the portal page
I'd like there to be a way to auto validate and save the value of the satisfaction survey that the ...
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Display user password rules on the Registration form before users try saving an invalid password
I entered some custom rules for the users passwords. It would be nice if those rules show before try...
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Submit Feedback via web portal
I want to ask about feedback that the user gives through the web portal.From what I know that user c...
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Make Adding a CC Easier for User
I am wondering if it is possible for the CC field on the user portal to auto populate with a list of...
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Make missing required fields more obvious
When required fields are missed on the ticket submission form and submission fails, have a more obvi...
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
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Customer Portal
We would like to have a Cc field appear in the customer ticket submission form on the portal. It ap...
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Shorter log in username
Hi, It would be easier for some of our users to log in with a shorter username instead of a lengthy...
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Force a new ticket form refresh to send data through a URL
There are ways you can send users to the ticket form with pre-selected data, such as a particular de...
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Showing the date of a Feedback Post not only in the main list
It would be useful if the Date of a Feedback Post would be shown not in the main list only, but insi...
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Show new password requirements for users registering
When new users try to register and create a password, there is no indication of the password require...
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Add more filtering options for tickets in the user portal e.g. date filters
Often if a client has logged many tickets, it can take a long time for them to find specific tickets...
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Allow users to leave feedback after rating an article
It would be nice if users would be able to leave feedback after rating an article, because this woul...