We are pleased to announce the release of Deskpro version 2021.1.9. This includes a mixture of general improvements, bug fixes and security patches.
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General Improvements:
CH-25401 - Appearance of HTML tables sent in via email improved
CH-37970 - Minor change to appearance of BETA feature information in Admin dashboard
CH-37792 - General improvements to performance and security around zip/tar archive extraction
CH-25265 - "New Ticket Triggers" will now apply normally to tickets created via "Forward as New Ticket" option
CH-23202 - Guide pages will now render proper unique <title> tags, improving SEO and indexing
CH-32366 - Add "Title" prefix (Mr/Mrs etc) variable in templates with {{ recipient.title_prefix }}
CH-31481 - Default Status in Community was empty, this is now populated to improve user experience
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Bug Fixes:
CH-28066 - Cron job [Email Processing] was crashing with "invalid_grant" error in certain scenarios on Office365
CH-28725 - "Group by" filter was disappearing in agent interface after a few seconds
CH-38915 - "Ordered by" and "Group By" filters not remaining static
CH-30151 - Live Chat sessions were timing out too quickly
CH-40745 - Email processing/cron job getting stuck when retrying problematic emails
CH-31946 - Knowledgebase article title translations were being lost/reset randomly
CH-29847 - Out of Office auto-responders (with NULL return-path) were marking users as auto-responders, causing issues with automatic emails
CH-31523 - Built in sub-filter custom views in agent ticket interface were lost after a page refresh
CH-26663 - Various issues logging into the admin interface for specific administrators resolved
CH-31405 - Pie Charts in reports showing excessive number of decimal places
CH-26242 - [API] /api/v2/user_groups endpoint will now return the departments each usergroup has permissions for
CH-31799 - Microsoft Translator plugin drop down was appearing blank, not showing all available languages
CH-35122 - Resolved edge-case timeout issues when agents reset their own passwords
CH-28127 - "Disable attachment permalink" setting corrected to include actual attachments when within threshold limits
CH-31608 - Pasted images not displaying in messages when using Forward Ticket feature
CH-29002 - Corrected assignment logic around "Round Robin Optional Assignment" queue type
CH-30122 - Chapter would turn into a Page when moved around within a Guide tree
CH-28797 - Email template for rejected emails had unpopulated variables
CH-29905 - "My Chats" section of Helpcenter did not show for any users if Live Chat was disabled for the "Everyone" usergroup
CH-26742 - Agents were still being assigned new live chats when the "Agents can handle a max of X chats" threshold was breached
CH-30435 - Date fields with "Ignore Timezone" feature displaying incorrectly in helpcenter portal
CH-27860 - Guests could create new accounts when registration was disabled by submitting a community topic
CH-26334 - Certain days failing date validation check when user's timezone does not match helpdesk
CH-29661 - Ticket notifications were sent to agent in language of the Ticket instead of their own preferred language
CH-27210 - Attachments posted through V2 API were not completely deleted by triggers/escalations
CH-30380 - "Invalid URL" error showing when attempting to create new hot-linked download content
CH-25976 - Console command introduced to automatically clone entire knowledgebase article categories
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Error Reports:
CH-30433 - [ERROR] DateTime::setTimezone() expects parameter 1 to be DateTimeZone, null given
CH-32427 - [ERROR] SAML: 0 The identifier id is missing for a query of Application\DeskPRO\Entity\Usersource
CH-31660 - [ERROR] Parse Error: syntax error, unexpected '?'
CH-31429 - [ERROR] Call to undefined method GuzzleHttp\Handler\MockHandler
CH-37774 - [ERROR] AccessDenied/Request has expired: when creating and saving new snippets
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Security Improvements:
We have included various security patches in this update. We highly recommend you update to take advantage of these improvements. These patches are currently only identified by their ID’s.
CH-30751
CH-31689
CH-32038
CH-31848
CH-31429
CH-32035
CH-32119
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Patch Notification 2021.1.9.52613 (17th Sept 2021):
We received reports that error logs were being filled with the following warnings after the 2021.1.9 update above. We have patched this to prevent these warnings. It is safe to ignore these errors and purge these from your error log history:
DeskPRO Error: E_WARNING (/app/52609/src/DeskPRO/Component/Filesystem/SafeFile.php line 1091): unlink() expects parameter 2 to be resource, null given
SafeFile::unlink(<filepath>) is not valid
DeskPRO Error: E_WARNING (app\52602\src\DeskPRO\Component\Filesystem\SafeFile.php line 502): fopen(<filepath>): failed to open stream: No such file or directory
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Patch Notification 2021.1.9.52636 (22nd Sept 2021):
We have released a further set of patches to address bugs found in the 2021.1.9 update. Some of these errors may have prevented Deskpro from automatically completing updates.
If you are unable to update the software and are seeing an error as mentioned below, please contact support via support@deskpro.com or by clicking here.
Errors preventing completion automatic updates:
updater.general.INFO: ReqCheck exit: 255 Unknown error
[E_WARNING] ZipArchive::getStatusString(): Invalid or uninitialized Zip object <filepath>
[Auto-Upgrade] Exception: <Alchemy\Zippy\Exception\InvalidArgumentException> Unable to extract archive : <filepath>
Deskpro Error: Failed to remove directory <filepath> : Resource temporarily unavailable.
Temp folders filling up with files/folders, which were not being automatically cleaned up.
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