جستجو برچسب ها - Deskpro Support
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How can I manage validation and decryption of S/MIME encoded emails?
Context With the usage of an email certificate, you can ensure that your email communication is not...
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I'm not receiving notifications when I create a ticket
The reason you aren’t receiving email or browser notifications when you create a ticket, but you do ...
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How do I enable logging for incoming email processing?
If you're having trouble with the processing of incoming emails in Deskpro On-Premise, you can enabl...
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Setting up a Custom Email Address with Deskpro Cloud
How would I use a Custom Email Address? Your Deskpro Cloud Helpdesk provides built-in Email Acco...
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How do I set up an Outlook account as a ticket account for Cloud?
To use an Outlook.com email address to receive tickets, you will need to set up mail forwarding to y...
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Ticket followers replying by email is going to the user not the agent
Question An agent who was following a ticket tried to reply by email to the agent who was assigned ...
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I'm having trouble with replies not being added to the correct tickets
Deskpro tries to match incoming emails to existing tickets based on several criteria, the most impor...
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Exchange not displaying the correct 'From:' field
Using Exchange with Active Directory name lookup can cause your email notifications ‘From:’ name to ...
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Adding an Agent as a CC on an Email creates a Ticket
By default, if an end-user CCs an Agent on a Ticket they will not be added to the Ticket, so when th...
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How do I enable logging for outgoing email?
All your outgoing mail is automatically logged and saved in your helpdesk, these logs are helpful fo...
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I'm having trouble with outgoing email
This article explains the steps you should take if email sending from Deskpro stops working or has n...