جستجو برچسب ها - Deskpro Support
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Ability to add company logo to chat widget
Option to add logo to customize branding of chat widget further e.g instead of agent name/title add ...
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Icons for brands
It would be helpful to have brand icons in the agent UI similar to those for teams.
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Clone brands
The ability to clone brands eg. settings, themes, etc., but not web portal settings (URL, name, etc....
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Login as user works only to for primary brand
Even if user setup to specific brand, if you try to login as user, it will drop you to kb of defaul...
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Group Tickets by Brand
Would it be possible to include the “Brand” into the main ticket list as an option to add a column a...
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Branding - Default departments
If an Agent doesn't have access to the default department for the default brand, the department fiel...
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Default Brand/Departments by Agent
It would be helpful if there could be a default brand/default department setting for each agent in t...
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Create report that is able to link articles to brands
It would be great to have a way to create a report for a list of articles and their view count for a...
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New functions for new multibrand actions
Great to have the new functions for multiple brands - thanks for that! It would be great to have th...
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default brand selection
Currently when an Agent creates a ticket, the default brand is automatically set as the brand in the...
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
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Option to update the brand of a published article or topic
When you create an article or topic in Deskpro you can assign it to a brand. However once created i...
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We would like user groups split by brand
We would like to be able to split user groups by brand. At the moment the “Everyone” group is locke...
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Ability to have the Feedback feature for Multi-brands
At the moment the Feedback feature is not available for Multi-brand user portals. This should be mad...
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Differentiate language availability per brand
It would be very useful if it were possible to differentiate language availability per brand/portal,...
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Better management of knowledge base articles across multiple brands
Currently if you want the same KB article to appear for multiple brands on the portal, you need to c...