انتقادات و پیشنهادات

عنوان

Status change

نظرات

Activity

Visibility of members of a child organization on organization page

… Collecting Feedback

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Apply triggers based on number of tickets assigned to an agent

… Collecting Feedback

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Voice Overflow Queue

… Report

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Voice Operating Hours

… Report

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Remove the 'download as csv' and 'print' buttons on dashboard widgets

… Collecting Feedback

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Merge ticket trigger criteria

… Collecting Feedback

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Change ticket tab order in the agent view

… Collecting Feedback

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For agents to get notifications if their reply has bounced

… Collecting Feedback

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Limit agent access to Publish sections on agent side as well as in Helpcenter

… Collecting Feedback

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Task Lists or Tags

… Report

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To have trigger criteria based on agent online/offline status

… Collecting Feedback

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Add a timezone field for Organizations

… Collecting Feedback

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User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)

… Collecting Feedback

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Display merged ticket messages more clearly

… Collecting Feedback

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Have variable dropdown lists in alphabetical order or ability to choose order

… Collecting Feedback

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Show last note on ticket hover

… Report

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Counting Call Transfers by Agents

… Collecting Feedback

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Clone brands

… Collecting Feedback

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Message warnings

… Collecting Feedback

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Allow redirects from archived articles to published articles

… Collecting Feedback

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Admins to set ticket filter views globally

… Collecting Feedback

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Show Notes seperately from replies on agent UI

… Report

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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All

… Report

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Ability to change message order and date view in the helpcenter

… Collecting Feedback

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Voice - extra options for Voice queue settings

… Collecting Feedback

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Merge History and Search field in top navigation bar

… Report

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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc

… Collecting Feedback

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For agents to get a notification when a new user is registered

… Collecting Feedback

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The ability to duplicate department settings/permissions etc

… Collecting Feedback

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Time based triggers for recurring actions

… Report

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Triggers for persons and organisation

… Report

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Ability to save filters for Persons/Organisations

… Report

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Title Field (Mr., Mrs., etc) Customization

… Report

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Bulk Delete Agents

… Collecting Feedback

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Dynamic dropdown custom ticket fields

… Collecting Feedback

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The ability to have a second ordering feature

… Collecting Feedback

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Image auto-resizing and lightbox functionality when creating Publish content

… Collecting Feedback

3

Different feedback forms for tickets from different departments

… Collecting Feedback

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The ability to set admins for specific brands

… Collecting Feedback

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Let agents include tasks and comments when printing tickets

… Report

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Most used contacts option

… Collecting Feedback

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Warning / notification to reassign tickets before deleting user

… Collecting Feedback

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Lock icon in condensed ticket list view

… Collecting Feedback

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Notifications for attachments removed from emails due to file size

… Collecting Feedback

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Limit total number of tickets assigned to an agent

… Collecting Feedback

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Prevent users from resolving tickets

… Collecting Feedback

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Add an expiry date for Customer Satisfaction Survey

… Collecting Feedback

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Search by attachment name

… Collecting Feedback

1

How to make Message and Subject field not required

… Collecting Feedback

2

Copy of email via trigger should be included in the relevant ticket

… Collecting Feedback

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