Skip to main content

My report has stopped working with an "Unknown column reference tickets.charges.comment" error (Old) - Knowledgebase / Developer & Reporting / Creating Reports - Deskpro Support

My report has stopped working with an "Unknown column reference tickets.charges.comment" error (Old)

Authors list

Question:

My existing report about ticket time log & billing has recently stopped working with an error about "Unknown column reference tickets.charges.comment".

 

Answer:

The variable to include a ticket report comment changed in Deskpro #413 when it became possible to add custom fields to charges.

Update your report, replacing tickets.charges.comment with tickets.custom_data[1].

 

If that doesn't work, check the ID of the comment field under Tickets > Time Log & Billing > Fields.

 

 

Replace the 1 in tickets.custom_data[1] with the number shown next to Comment.

Sain abi Ei saanud abi

38 inimest 77-st sai sellelt lehelt abi

Add a comment

Please log in or register to submit a comment.

Kas soovite salasõna meeldetuletust?