SLA (table: slas)
| Field Name | Data Type |
|---|---|
| active_time | string |
| allow_agent_manual | boolean |
| apply_all | boolean |
| apply_priority_id | number |
| apply_trigger_id | number |
| fail_trigger_id | number |
| id | number |
| sla_type | string |
| title | string |
| warning_trigger_id | number |
| work_days | string |
| work_end | number |
| work_holidays | string |
| work_start | number |
| work_timezone | string |
| apply_priority | Ticket Priority |
| apply_trigger | Ticket Trigger |
| fail_trigger | Ticket Trigger |
| ticket_slas | Ticket Sla |
| ticket_slas[#] | Ticket SLA(ticket SLA data for SLA with ID #) |
| warning_trigger | Ticket Trigger |
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