We only offer phone support for a limited number of our operating hours. It would be nice to be able to define those hours, and if we could have a closed / out side of operational hours message for users when calling in.
Voice Operating Hours - Community / Feature Request - Deskpro Support
In addition to the hours of operation schedule for voice calls, there should be the ability to block out entire days for holidays. These would include a special greeting for each holiday event.