Etiquetas de búsqueda - Deskpro Support
Make the possibility to create custom dashboards
Hi all, it would be great if we could create custom report dashboards with possibility to:choose our...
Group Custom Reports
I would like the ability to create sub groups for custom reports. Right now all custom reports are i...
Reporting Interface / Feedback Feed does not honor timezone
In the reporting interface while reviewing the Ticket Feedback feed, the 'X hours ago' does not refl...
Billing Report for hours only instead of days
Can we have an option on the report to show hours only instead of days and hours? If a trainer is on...
Agent on vacation or out of working hours setting for agents
Could we look at creating a setting for agents to foward all tickets to another agent while they are...
Number of tickets created by month
The query below creates a count of tickets created by month and year: SELECT DPQL_COUNT() AS 'Ti...
Better report writer
Hi, I find it frustrating to have to learn your report writing language where it should be as simple...
Changing the Colour of Stat Background
We would like to be able to update the colour on 'simple stat' widgets. Currently you can update c...
Satisfaction survey reporting
Possibility of having extensive reports for email failures
Grouping custom stats
We've created a number of custom stats and they're filling up the reporting interface. We already u...
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