Etiquetas de búsqueda - Deskpro Support
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Make the possibility to create custom dashboards
Hi all, it would be great if we could create custom report dashboards with possibility to:choose our...
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Group Custom Reports
I would like the ability to create sub groups for custom reports. Right now all custom reports are i...
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Reporting Interface / Feedback Feed does not honor timezone
In the reporting interface while reviewing the Ticket Feedback feed, the 'X hours ago' does not refl...
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Billing Report for hours only instead of days
Can we have an option on the report to show hours only instead of days and hours? If a trainer is on...
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Agent on vacation or out of working hours setting for agents
Could we look at creating a setting for agents to foward all tickets to another agent while they are...
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Number of tickets created by month
The query below creates a count of tickets created by month and year: SELECT DPQL_COUNT() AS 'Ti...
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Better report writer
Hi, I find it frustrating to have to learn your report writing language where it should be as simple...
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Changing the Colour of Stat Background
We would like to be able to update the colour on 'simple stat' widgets. Currently you can update c...
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Satisfaction survey reporting
Possibility of having extensive reports for email failures
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Grouping custom stats
We've created a number of custom stats and they're filling up the reporting interface. We already u...
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