Etiquetas de búsqueda - Deskpro Support
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Improve reports: make dashboards exportables to PDF
At the moment it is not possible to export dashboards to PDF. This should be a core feature. A work...
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Kanban metrics for Reports
There is only rudimentary support for Kanban metrics in Deskpro (Average time to resolve tickets). T...
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Average custom field value by agent
This DPQL returns an average for a custom ticket field which conatins a number (be sure to replace #...
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Organizations, members and member emails
The DPQL below will output details for the users in your helpdesk by organization: SELECT people.n...
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Tickets by user split by brand
This report gives you a list of tickets by brand and associated user infromation: SELECT tickets.id...
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Count of tickets resolved by week of year and by ticket label
This report outputs a count of tickets resolved by week of the year and by label: SELECT DPQL_COUN...
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Unresolved tickets by organization
Unresolved ticket broken down by organizations: SELECT tickets.id, tickets.date_created, tickets.su...
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Details for users whose custom user field value is above average field value
This query generates a list of users who have a value for a custom field which is above the average ...
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Satisfaction grouped by rating and agent, split by month
This report gives us a count of positive, negative and neutral satisfaction ratings in the helpdesk ...
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Percentage of tasks completed within their due date by agent
We can run the report below to find the percentage of tasks that we are completing before thir due d...
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Custom from and to dates in reports dashboards
With the new dashboards, it would be helpful to allow specific dates to be chosen as from and to dat...
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DPQL: tickets.date_first_agent_note
Sometimes we immediately call the the moment we read their new ticket. In that case we make a note i...
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Stat Builder - reports are listed randomly and not alphabetical like the old report builder would list it
Please fix so the stat builder shows reports alphabetically like the old report builder was able to ...
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Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
When creating reports, the report builder converts the ticket id field to a URL but this URL redirec...
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Reports are not available as CSV to external colleagues
We want to send the Dashboard regularly by email to an external company where nobody has a Deskpro u...
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Report - Agent by team
Is it possible to build an the Agent Team options for reports, as at the moment you cannot build a r...
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Report Labels
A way to delete labels that have been created for custom built reports. Currently, you can create l...
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Agent hours report enhancements
Would it be possible to add the following to the Agent hours report. Filtering by more variables. ...
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Select absolute dates used in reports using a calendar
I would like it to be easier to change the date range a stat/report focuses on. If I want to look at...
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Display the hierarchy for custom field options in reports
When I create a report with custom field data in the SELECT clause, it only lists the child option, ...
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Auto refresh for dashboards
Allow a time to be specified for the auto refresh on a dashboard (currently this is set to ten minu...
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Report Query
I want the raw data and can't use the * character to select all fields. I will not be using your Des...
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Reporting Assist
I am trying to pull a list of unresolved tickets older than 30 days. I have the report in a semi-wor...
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Add the ability to report on tasks linked to tickets
For reporting: We'd like to extract how many tasks are created per ticket and who was this ticket fr...
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Reports on Tickets excluding the time ticket was on Resolved Status
I want to have a report for the average/total time a ticket has been waiting for an agent, which exc...
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