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Enabling/Disabling Telemetry within Deskpro

en Host Configuration
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Publicado: 16 ene 2023|Última actualización: 16 ene 2023

Question:

How do I enable or disable telemetry within Deskpro?

Answer:

Note


Telemetry is enabled by default in Deskpro and it sends databack to us to aid in support and product enhancement.

To Disable:Copy link to To Disable: to clipboard

To disable the telemetry capture on your On-Premise server you need to access the support menu in the On-Premise admin area.

Here you have a card specifically for telemetry which is turned on by default.

To disable, switch off the toggle next to Enable Telemetry

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Once this is disabled, you will also need to click the Save Telemetry button to apply the change.

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A page will open showing the change being applied and once completed, click continue to return to the support menu.

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To enable:Copy link to To enable: to clipboard

To enable telemetry after it has been disabled follow the same steps for disabling the service but toggle the switch to Enabled before clicking Save Telemetry

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When you click Sace Telemetry you will get a similar page as before but this time it will confirm that the service is enabled.

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